Privacy Policy

Revyva Labs Ltd ("we", "us", or "our") are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our AI systems, including when you opt in to receive SMS/text message communications.

We collect information from you when you fill out a form, request a live AI demo, or opt in to receive SMS communications.

2.1 Information You Provide Directly

• Full name
• Email address
• Mailing address
• Phone number (including mobile number for SMS)

2.2 SMS / Text Message Opt-In Data

When you opt in to receive communications, we collect your mobile number and a record of your consent. Your mobile number and SMS consent data will not be shared with, sold to, or used by any third party for their own marketing purposes. This data is used exclusively by revyva.

We provide AI automation services that may be implemented within client-controlled environments:

• For systems built within a client's own sub-account, the client acts as the Data Controller.
• revyva acts as a Data Processor in these instances, providing technical configuration and support.

In accordance with the Data Use and Access Act 2025, we disclose the following regarding our automated systems:

• We use AI agents to facilitate demos, scheduling, and initial enquiries.
• Interactions with our Voice AI agents may be recorded or transcribed for service fulfillment.
• You have the right to request human intervention or contest any significant decision made by an automated system.

• To personalise your experience and provide tailored AI demos;
• To improve our website and customer service effectiveness;
• To send periodic emails and SMS messages where you have provided consent;
• To comply with legal and regulatory obligations.

We utilize Google Consent Mode (Advanced). This allows the website to communicate your privacy preferences to Google. If you decline consent, Google Analytics will not store cookies but may still collect anonymous pings for aggregate modelling and reporting purposes.

• Analytical & Lead Data: Retained for 14 months for year-over-year reporting.
• SMS Records: Retained for a minimum of 4 years to comply with telecommunications regulations.
• Client Records: Retained for the duration of the contract plus 6 years for legal and tax purposes.

We use GoHighLevel (GHL) as our primary CRM and data processing platform. We use secure AI APIs (such as the OpenAI API) to power our automations. Your data is encrypted and never used to train the providers' public AI models.

We comply with the Data Use and Access Act 2025, UK GDPR, and PECR. Our services utilize secure infrastructure provided by GoHighLevel and OpenAI (USA). All international processing is protected by AES-256 encryption at rest and TLS 1.2+ encryption in transit.

• Encryption: Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
• PII Filtering: AI workflows are designed to minimise the processing of sensitive identifiers.
• Access Control: Multi-Factor Authentication (MFA) is enforced across all internal systems.

Under UK GDPR, you have the right to access personal data, request correction or erasure, object to processing, and request human review of automated decisions.

Please contact us directly regarding data concerns. If unsatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Revyva Labs Ltd
The Granary Barn, Valley Farm, Valley Road, Sudbury, CO10 0QQ
Email: [email protected]